This privacy policy (this “Privacy Policy”) is to help you understand what information Golden West BioSolutions, LLC, a California limited liability company (“GWBS,” “we,” “us,” or “our”) collects, how GWBS uses it, how it may be shared, and what choices and rights you have with respect to your information. This Privacy Policy governs the website offered by GWBS at https://goldenwest.bio (the “Website”). Additionally, our Terms of Use are incorporated by reference into this Privacy Policy.
When you use the Website, we collect information that you provide us directly or automatically.
Account Registration
While you can visit and browse portions of the Website without registering, other portions require you to register an account. When you register an account to use the Website, you voluntarily provide us with certain information, such as your name, title, company name, username, password, contact information, and other details necessary to create your user account.
Purchases and Sales
If you make a purchase using the Website, you provide our third-party payment processor with your payment or banking information to complete your transactions. GWBS does not store your payment or banking information.
Communications with GWBS
If you contact GWBS, whether through our online platform, email, or otherwise, we may keep your message, email address, and contact information to respond to your request.
Location Information
If you access the Website through a mobile device, you may choose to share your device’s location with us to enable location-based features on the Website.
Log Data
When you use the Website, our servers automatically record information (“Log Data”), including information your browser sends whenever you visit a website. This log data may include your IP address, browser type and settings, the date and time of your request, how you used the Website, and cookie data.
Session Content
When you use the Website to initiate a chat with us, our servers automatically record conversations occurring on the Website to ensure compliance with GWBS guidelines and for monitoring, supervision, quality assurance, and training purposes.
Cookie Data
Depending on how you are accessing the Website, we may use “cookies” (small text files sent by your computer each time you visit our Website, unique to your account or your browser) or similar technologies to record Log Data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser deletes them). You can set your browser to refuse cookies, but some features of the Website may not function properly.
Device Information
In addition to Log Data, we may also collect information about the device you use to access the Website, including the type of device, operating system, device settings, unique device identifiers, and crash data. The extent of information we collect depends on your device and its settings.
Do Not Track
Your browser may support a “Do Not Track” setting that informs websites you visit that you do not want certain information collected. At this time, we do not respond to “Do Not Track” signals.
Analytics and Usage
We use data analytics and work with certain third-party service providers, such as Google, to help us understand and improve the use of our Website. These providers may collect information sent by your device as part of a web page request, such as cookies or your IP address.
We use the information we collect to deliver, support, and improve the Website. For example, we use the information you provide to process and complete product orders placed through the Website. We also use your information to notify you about Website updates, monitor and test Website functionality, remember your login information, contact you for marketing purposes, and fulfill any other purpose for which you provide it.
We may share your information with third parties from time to time, including:
Agents, Contractors, and Service Providers. We may share your information with our agents, contractors, or other service providers as needed to maintain the Website, fulfill your transactions, or provide customer support.
Affiliated Entities. We may share your information with subsidiaries, joint ventures, or other companies under common control with GWBS, in which case we require them to honor this Privacy Policy.
Business Transfers. If we are acquired, merged with another entity, or involved in a transfer of assets, your information may be transferred to the acquiring company.
Investigations. We may disclose information if required by law, legal process, law enforcement requests, or if necessary to prevent fraud, enforce our Terms of Use, or protect the rights, property, or safety of our users and the public.
If you are a registered user of the Website, we provide tools to access, correct, delete, or modify the personal information you have provided and associated with your account. You can also permanently delete your account at any time through your account settings.
The content on our Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you learn that a child has provided us with personal information without parental consent, please contact us immediately at QA@gwbiosolutions.com, and we will take steps to remove such information and terminate the child’s account.
We may update this Privacy Policy from time to time. If changes are made, we will post them on this page. By continuing to use the Website after changes are in effect, you agree to the revised Privacy Policy. If the changes are significant, we may provide more prominent notice or obtain your consent as required by law.
If you have any requests concerning your personal information or other inquiries regarding this Privacy Policy, please contact us by e-mail at QA@gwbiosolutions.com, by telephone at (951) 699-0957, or write to us at the following address:
Golden West BioSolutions, LLC
27625 Commerce Center Dr.
Temecula, CA 92590
